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Account Associate Job – Renton, WA

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Job Description

This position will work in a team environment supporting clients and representing Navia in a professional, friendly and knowledgeable manner via e-mail, phone conversations, and in- person. This person must possess a willingness to educate and instruct when working with clients as well as collaborate with dedicated account manager(s) to assist in day to day administrative tasks for large clients.

Essential Functions

  • Answer general inquiries from employer groups via the client support phone line and the employer services email queue
  • Conduct welcome calls for new clients to introduce them to the administration tools for the products and services we will be providing them
  • Contact clients regarding plan renewals and new product offerings
  • Support all Navia Account managers
  • Develop a deep understanding of the file import process and the various types of files that clients send FPS and the roles that they play in active plan administration
  • Create custom reports for employers. Includes gathering and aggregating data
  • Conduct research to answer employer inquiries and needs
  • Attend benefit fairs and/or open enrollment meetings when needed
  • Assist with the client renewal process by creating new plan year forms and documents for clients at renewal using Word and sending to the client/broker
  • Other duties as assigned


  • Strong written and verbal communication skills.
  • Comfortable with public speaking.
  • Ability to travel to/from client fairs and meetings.
  • Basic knowledge of Microsoft Word, Outlook, Excel, and Adobe.
  • Ability to work additional hours as needed

Why should you work for Navia?

Career Growth - Navia is passionate about growing and developing our employees. We provide hands-on training and employee development platforms to help grow your career.

Compensation/Benefits - Navia offers a very competitive pay/benefits package for all employees. Benefits include affordable medical, dental, and vision insurance, company funded HSA account, complimentary life and long-term disability insurance. Also, an annual tuition reimbursement program.

Fun - We’re not just about the work! We love to cut loose and have a good time just during the work day. As a member of our team you can expect impromptu catered lunches, company social events, and our famous beer Friday parties. You won’t find another work environment quite like ours!

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