Customer Service Representative (CSR) Job – Fresno, CA

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Why You'll Love This Job!

Build a fantastic career with a visionary company that believes work can be fun and exciting when you join the Navia Benefit Solutions family in our Customer Service Representative position in Fresno, CA!

As a Customer Service Representative with us, you will learn and grow in a positive and enriching environment that is ideal for someone like you who is driven and ready to start on a career path. We are dedicated to providing extensive training for our CSRs so you will be assured and confident of your abilities from your very first day with us. As we continue to expand, your career growth opportunities will increase, as well. At Navia, you will find we are more than just a workplace. Here, you can take part in impromptu catered lunches and relax with fun, company sponsored events. In addition, you will receive competitive pay, and benefits that include affordable medical, dental and vision insurance, a company funded HSA account, life and long-term disability insurance, free access to our facility’s gym and an annual tuition reimbursement program.

Hurry! This Customer Service Representative job opening will not last long. Apply with Navia Benefit Solutions today.

Customer Service Representative Responsibilities

  • Resolve customer questions/concerns via phone (80 percent of the workday)
  • Research problems and process necessary documents to ensure a successful resolution 
  • Provide customers with timely and accurate accounts/reimbursement requests information
  • Partner with other employees to share information and support each other
  • Assist with processing claims as needed; other duties as assigned

Customer Service Representative Qualifications

  • High school diploma or equivalent 
  • 2 years of administrative experience in an office setting (preferred) 
  • Ability to type 40 WPM while speaking on the phone 
  • Strong communication skills 
  • Self-motivated/able to work independently
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